The basic role of a one-stop operator is to coordinate the service delivery of participating one-stop partners and service providers. 

1. At a minimum, states and LWIBs must ensure that one-stop operators do the following:
   1. Disclose any potential conflicts of interest arising from the relationships of the one-stop operators with particular training service providers or other service providers, including, but not limited to, career services providers;
   2. In coordinating services and serving as a one-stop operator, refrain from establishing practices that create disincentives to providing services to individuals with barriers to employment who may require longer-term services, such as intensive employment, training, and education services; and
   3. Comply with federal regulations, and procurement policies, relating to the calculation and use of profits.
2. LWIB’s may establish additional roles for the one-stop operator, including the following:
   1. Being the primary provider of services within the center;
   2. Providing some of the services within the center;
   3. Coordinating service providers within the center and across the one-stop system; and
   4. Coordinating service delivery in a multi-center area, which may include affiliated sites.
3. The role of the one-stop operator must be clearly articulated in all phases of the procurement process, as well as in the legally binding agreement between the LWIB and the one-stop operator. 
4. One-stop operators may not perform the following functions:
   1. Convene system stakeholders to assist in the development of the local plan;
   2. Prepare and submit local plans;
   3. Be responsible for oversight of itself;
   4. Manage or significantly participate in the competitive selection process for one-stop operators;
   5. Select or terminate one-stop operators, career service providers, and youth providers;
   6. Negotiate local performance accountability measures; or
   7. Develop and submit budgets for activities of the LWIB in the local area.