Policy Chapters and Sections

Notification to Persons of Limited English Proficiency

Chapter: 10 Section: 3.3
Effective Date: 2/15/2019
Expiration Date: Continuing
Published Date: 9/9/2020 11:09:07 AM
Status: Current
Version: 2

Tags: EO, Disability, Equal Employment Opportunity, Nondiscrimination, NDP, NDP

  1. It is the responsibility of all WIOA recipients and sub-recipients to ensure equal opportunity and equal access within their specific facility. When clients and applicants arrive for WIOA Title I services and need assistance in a language other than English, the LWIA staff utilizes established procedures to provide translation services for the client. Individuals entering any of the Illinois workNet Centers may view the "Equal Opportunity is the Law" poster prominently posted throughout the centers and within the resource room. The poster is available in English in all locations and in areas which have identified a significant non-English-speaking population, the Notice is also posted in those languages.
  2. Individuals which apply or enroll in any program offered at the Illinois workNet Centers receive a copy of the Notice for their records and sign an acknowledgement of receipt form which is maintained in their participant file. If an individual receives an alternative format of the Notice (non-English, Braille, large print, etc.), a record that such notice has been given is maintained in the individual’s file.
  3. All LWIAs receive assistance from the Illinois Department of Rehabilitation Services, as well as various interpretation services throughout the state to assist with individuals requesting accommodations. These services include, but are not limited to, sign language interpreters, the utilization of text readers, translation of information to Braille, large print, etc. Notice of the availability of interpreter services is posted at all Illinois workNet locations and staff are knowledgeable on how to assist individuals with disabilities to ensure they are receiving the proper services. If a staff member is unable to assist an individual requesting an accommodation, the EO Officer is immediately contacted for assistance.
  4. The "Equal Opportunity is the Law" Notice (in various languages) is required signage in all comprehensive and affiliate locations, including all training providers. The posters are supplied to all local agencies whenever changes are made and are physically verified during the on-site annual EO monitoring reviews. All recruitment brochures (i.e., forms, flyers, posters, broadcasts, and publications) and other materials that are ordinarily distributed or communicated in written, oral, electronically and/or on paper, to staff, clients or to the public at large, include the EO tagline as well as the availability of auxiliary aids and services with the applicable TTY/TDD or relay number anytime a standard telephone number is published. Materials published and distributed by the LWIAs and their subrecipients are also reviewed during the on-site annual EO monitoring review.
  5. Limited English proficiency and preferred language data is collected for everyone during the intake process at each American Job Center. This information is maintained within the Illinois Workforce Development System (IWDS) and is utilized when working with the individual to ensure they are getting the services and assistance which best suits them. Additionally, at each site, there are postings which alert individuals to the availability of language assistance at no cost. If an individual enters the Illinois workNet Center and does not speak English, or speaks limited English, staff utilize the "I Speak" placards to help identify the language and assist them in ensuring the necessary assistance is obtained. Areas which have identified a significant non-English speaking population have bi-lingual staff on- site to assist individuals.
  6. If there is a need for language assistance that is not readily available on-site, LWIAs partner with various Community Colleges within their regions in addition to utilizing other State agencies or partners. If these local agencies cannot assist an individual timely, local areas utilize the prescribed tele-interpreter services such as Propio, or similar vendors, for interpretation and translation services. To provide effective communication methods, DCEO and its partners utilize the language interpreter services contracted through the Illinois Department of Central Management (CMS) Telecommunication Unit. When using the service, employees follow the instructions illustrated in the brochure.

Section 188 Reference Guide PROMISING PRACTICES IN ACHIEVING NONDISCRIMINATION AND EQUAL OPPORTUNITY

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