Policy Chapters and Sections

Information Required for a Complaint

Chapter: 10 Section: 8.4
Effective Date: 2/15/2019
Expiration Date: Continuing
Published Date: 9/9/2020 2:14:47 PM
Status: Current
Version: 2

Tags: EO, Disability, Equal Employment Opportunity, Nondiscrimination, NDP, NDP

  1. A complaint must be filed in writing using the complaint form developed by the State or the CRC’s Complaint Information Form and must contain standard information as described in 29 CFR 38.70:
    1. Complainant’s contact information;
    2. The identity of the respondent or entity alleged to have discriminated;
    3. Correct jurisdiction;
    4. Timeliness of filing (one hundred eighty (180) days of the alleged incident filing timeframe); and
    5. A signature from the complainant or their authorized representative.
  2. It is important that the allegations be described in sufficient detail to determine the apparent merit of the complaint covered by EOMC’s jurisdiction. This means that the allegation of discrimination or complaint, if proven true, would violate WIOA regulations. There is no apparent merit if the allegation of discrimination does not reference a basis prohibited under Section 188 of WIOA. Once the complainant demonstrates apparent merit, EOMC then establishes:
    1. Written Notification
      1. A Notice of Receipt will be issued within five (5) working days from the date of receipt of a written complaint. Should the complaint be accepted or rejected for jurisdictional reasons, EOMC will send the complainant a Written Notice of Lack of Jurisdiction including:
        1. The reason(s) for the determination; and
        2. Notice that the complainant has a right to file a complaint with the CRC within thirty (30) days of receiving the Written Notice of Lack of Jurisdiction.
    2. Ninety (90)-day Processing Timeframe
      1. Within ninety (90) days of receipt of the complaint, EOMC will eitherissue:
        1. A Written Notice of Lack of Jurisdiction; or
        2. Refer the complainant to another federal grant-making agency for investigation where there is dual jurisdiction; or
        3. Issue a Written Notice of Final Action.
    3.  Notice of Complaint Processing Procedures

      ​​​​​​​All Illinois workNet Centers, affiliates, contractors, and partners may access EOMC’s complaint processing procedures on DCEO’s website. Applicants receive a copy and are required to sign a statement indicating they understand the complaint processing procedures. Recipients may receive alternate formats to all handouts upon request. In addition, DCEO’s website provides a link to resources that will tell recipients what to do if they experience discrimination.