Policy Chapters and Sections

Roles and Responsibilities

Chapter: 10 Section: 8.5
Effective Date: 2/15/2019
Expiration Date: Continuing
Published Date: 9/9/2020 2:14:08 PM
Status: Current
Version: 2

Tags: EO, Disability, Equal Employment Opportunity, Nondiscrimination, NDP, NDP

  1. The State WIOA EO Officer has overall responsibility for developing and implementing complaint procedures, as well as ensuring appropriate complaint processing training to LWIA EO Officers. The State WIOA EO Officer provides oversight, monitoring and technical consultation for the processing of all discrimination complaints regarding WIOA Title I services, including provision of the ADR required under 29 CFR 38.85.
  2. Responsibilities for LWIA EO Officers include:
    1. Adopting, publicizing and implementing the state discrimination process in their area in accordance with these regulations;
    2. Assisting customers in filing a complaint;
    3. Providing oversight and monitoring for logging, tracking, reporting, and processing of all discrimination complaints filed regarding WIOA Title I services;
    4. Providing EO guidance to local intake services for discrimination complaints to determine if the complaint is covered by 29 CFR Part 38, resolving jurisdictional issues and, if appropriate, routing the complaint to the appropriate entity for processing;
    5. Monitoring the activities of the recipient to ensure that nondiscrimination and equal opportunity obligations are not being violated and to review written policies to ensure that those policies are nondiscriminatory;
    6. The LWIA EO Officer confers with the State WIOA EO Officer promptly upon receipt of the complaint, prior to determining jurisdiction over the matter; and
    7. Conducting the fact-finding, facilitating mediation, as appropriate, and issuing Notices of Final Action in complaints filed at the local level.