Policy Chapters and Sections

Service Delivery

Chapter: 4 Section:
Effective Date: 5/26/2016
Expiration Date: Continuing
Published Date: 3/16/2022 12:08:12 PM
Status: Current
Version: 3

Tags: One-Stop

The Workforce Innovation and Opportunity Act (WIOA) and the implementing Federal Rule provide an operational framework for delivering integrated, comprehensive case management and employment services across the one-stop service delivery system.  In Illinois, workforce development, education, and other partners come together to create and sustain a human-centered design approach to improve employment outcomes for all job seekers, focused on meeting the skilled worker needs of businesses.

Services delivered through the one-stop system are available in at least one (1) physically located comprehensive one-stop center, known as an Illinois workNet® American Job Center, or through technology. These services are intended to standardize programs by creating a common customer experience and a coordinated approach that addresses barriers contributing to poverty and unemployment by providing supportive services and employment and training services, including career counseling, job placement, and services to facilitate job retention.

Chapter 4 provides local workforce development boards and other workforce system partners with instruction and guidance regarding the operation and services of the one-stop delivery system as prescribed in Section 122 of WIOA and 20 CFR Part 676 of the WIOA Final Joint Rule.