In a typical work setting, computer user support specialists:

Interpersonal Relationships

• Have a high level of social interaction.
• Are somewhat responsible for the work done by others.
• Are often placed in conflict situations in which others may be rude or angry due to frustration with computers.
• Communicate with coworkers or users daily by telephone, e-mail, or in person.
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• Work as part of a team.
• Sometimes write letters and memos.

Physical Work Conditions

• Always work indoors.
• Work near other people, such as in a shared office space.

Work Performance

• Must be sure that all details of a repair are done and completed accurately. This is to make sure they fix problems the first time and do not create new problems.
• Can make most decisions and set most tasks and goals without consulting a supervisor.
• Sometimes make decisions that affect others.
• Repeat the same physical and mental activities.
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• Must meet weekly deadlines.

Hours/Travel

• Work a regular 40 hour work week.
• Some work nights or weekends as support services are needed 24 hours a day.