In a typical work setting, medical secretaries:

Interpersonal Relationships

• Have a high level of social contact. They work closely with doctors and patients.
• Communicate by telephone, e-mail, and in person on a daily basis. They also use letters and memos, but less often.
• Are moderately responsible for the outcomes and results of coworkers.
• Often deal with conflict situations in which people may be rude or angry.
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• Are somewhat responsible for the health and safety of others.
• Usually work as part of a team.

Physical Work Conditions

• Always work indoors.
• Are often exposed to disease or infections when interacting with patients.
• Work in close proximity to others. They often share the same office space with coworkers.

Work Performance

• Must be exact and accurate in their work.
• Frequently make decisions that affect patients and other employees. They make some decisions without talking to a supervisor, but often consult a doctor or nurse first.
• Set most of their daily tasks and goals without talking to a supervisor first.
• Work in a moderately competitive environment and meet daily and weekly deadlines.
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• Repeat the same physical activities, especially typing on keyboards each day.

Hours/Travel

• May work part time or full time. Most work full time.
• Generally work a set schedule.