Counselors, Residential - Working Conditions

In a typical work setting, residential counselors:

Have a high level of contact with residents and coworkers. Communicate daily by telephone, e-mail, or in person.
Are placed in conflict situations daily with or between residents.
Often deal with unpleasant, angry, or discourteous residents.
Are greatly responsible for the work done by staff.
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Are greatly responsible for the health and safety of residents.
Often speak in front of large groups of people.
Write letters and memos on a weekly basis.
Work in a group or as part of a team.

Mostly work indoors. May sometimes lead outdoor activities.
Are often exposed to sounds and noise levels that are distracting and uncomfortable.
Work somewhat close to other people.

Must be exact in their work.
Make decisions on a weekly basis that affect residents. They rarely consult a supervisor before making a decision.
Are able to set most tasks and goals for the day without talking to a supervisor.
Must meet strict deadlines on a weekly basis.

Generally have a set schedule each week.
Sometimes work more or less than 40 hours a week, depending on where they work.
May work evenings and weekends. Some residences require round the clock care.
May travel to different residences in the same town. One agency may manage several group homes.