Cargo and Freight Agents


Health Science > Cargo and Freight Agents > Working Conditions
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Cargo and Freight Agents

Cargo and Freight Agents - Working Conditions

In a typical work setting, transportation agents:

Interpersonal Relationships

  • Have a very high level of social interaction. Agents spend the majority of their time talking to shippers.
  • Communicate by telephone, e-mail, and in person on a daily basis.
  • Are responsible for the work done by other agents.
  • Occasionally deal with conflict situations where people might become angry or unpleasant.
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  • Usually work as part of a team.
  • Have a high level of responsibility for the health and safety of others.

Physical Work Conditions

  • Often work indoors in offices, freight handling areas, and passenger terminals. Occasionally work outdoors in the ramp area.
  • Are sometimes exposed to sound and nosie levels that are distracting and uncomfortable.
  • Usually wear a special uniform and badge that identifies them as an airline employee with clearance to work in secure areas.
  • Work close to others, usually in a shared office space.

Work Performance

  • Must be exact in their work and be sure all details are done so that freight is delivered on time.
  • Make decisions on a daily basis that affect travelers and their organization's reputation. They often act without consulting a supervisor.
  • Work in a highly competitive atmosphere where weekly deadlines must be met.
  • Determine most of their daily tasks and goals without talking to a supervisor.
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  • Repeat the same physical and mental activities.

Hours/Travel

  • Generally work a set schedule.
  • May work 40 hours a week or more. Most work more than 40 hours.
Source: Illinois Career Information System (CIS) brought to you by Illinois Department of Employment Security.