In a typical work setting, waiters and waitresses:

Interpersonal Relationships

• Have a high level of social interaction. They work closely with customers and coworkers.
• Often deal with unpleasant, angry, or discourteous customers.
• Are responsible for the health and safety of their coworkers and customers.
• Are responsible for work outcomes.
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• Communicate with coworkers and customers daily in person.
• Work in a group or as part of a team.
• Communicate with coworkers and customers weekly by telephone.

Physical Work Conditions

• Work indoors most of the time, but may sometimes work in outdoor serving areas.
• Often wear a special uniform or dress according to a dress code.
• Work very near coworkers and customers. They often work within inches of other people.

Work Performance

• Must be exact in their work. This is to ensure that customers are satisfied.
• Must repeat the same physical activities, such as serving food.
• Make decisions on a weekly basis that affect customers. They are able to make some decisions without talking to a supervisor.
• Are able to set some tasks for the day without talking to a supervisor.

Hours/Travel

• Generally have a set schedule each week.
• May work part time or full time, but most work less than 40 hours a week.
• May work weekends, evenings, and holidays.
• May work split shifts. For example, they might work from 6 a.m. to 10 a.m. and 3 p.m. to 7 p.m., with time off in between.