Coffee Shop Attendant

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Coffee Shop Attendant

Coffee Shop Attendant - Working Conditions

In a typical work setting, counter attendants:

Interpersonal Relationships

  • Have a high level of social interaction with customers and coworkers.
  • Are responsible for the health and safety of others. They must follow safe food handling rules.
  • Are sometimes placed in conflict situations where customers might become unpleasant or angry.
  • Work as part of a team that serves customers.
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  • Often use the telephone to take customer's orders.

Physical Work Conditions

  • Usually work indoors. Sometimes prepare and serve food outdoors.
  • Sometimes wear a special uniform.
  • Are sometimes exposed to hazardous situations when working in the kitchen. They may work near stoves, ovens, and hot grease. They may use knives and slicing machines.
  • Work very near other people and have little space between self and others.

Work Performance

  • Must be exact in taking orders and packaging food. Mistakes result in unhappy customers.
  • Must sometimes meet strict deadlines.
  • Can make some decisions and set some tasks without talking to a supervisor.
  • Make decisions that affect others on a weekly basis.
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  • Make decisions that strongly impact the image of their employer.


  • Often work part time, but may work full time.
  • May work days, evenings, or weekends.
Source: Illinois Career Information System (CIS) brought to you by Illinois Department of Employment Security.