Coffee Shop Attendant


Hospitality and Tourism > Coffee Shop Attendant > Overview
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Coffee Shop Attendant

Coffee Shop Attendant - Overview

Counter attendants work at counters in coffee shops, small restaurants, and cafeterias.

Counter attendants greet customers and write down meal orders on tickets. If coffee or other beverages are ordered, counter attendants pour and serve them. They take or call food orders to the kitchen. They may prepare sandwiches, salads, and other items from the menu. If necessary, they add garnishes to the plate.

Counter attendants serve food to customers after it is prepared. They may wrap food so customers can take it with them.

Counter attendants take food out of storage and place it in serving displays. Sometimes they cook or reheat food. They refill beverages such as water, coffee, or soda. They brew coffee and prepare desserts for customers.

Counter attendants calculate bills and give them to customers. They may operate cash registers, receive payment, and make change. They balance the cash register at the end of the day and keep records of the day's receipts.

Counter attendants clean counter tops and food-serving areas. They sweep floors and clean equipment.

Counter attendants who work in cafeterias make sure food-serving containers are full. They notify kitchen workers when food is running low or if special orders are necessary.

Source: Illinois Career Information System (CIS) brought to you by Illinois Department of Employment Security.