In a typical work setting, customer service representatives:

Interpersonal Relationships

• Have a high level of social contact with staff and customers.
• Communicate with others by phone, e-mail, and in person. Occasionally write letters and memos.
• Often deal with conflict situations and people who may be rude or angry.
• Are responsible for the work done by other representatives.
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• Often work as a part of a team.

Physical Work Conditions

• Almost always work indoors.
• Often share a work space with coworkers.

Work Performance

• Must fully complete and be very exact in their work.
• Repeat the same physical and mental activities.
• Work in a somewhat competitive environment and meet daily deadlines.
• Make some decisions that impact others on their own, but often talk to a supervisor first.

Hours/Travel

• Work 40 hours a week.
• Usually work a set schedule each week.
• May work days, evenings, or weekends.