Adjustment Clerks


Business Management and Administration > Adjustment Clerks > Knowledge
110400
100293
Adjustment Clerks

Adjustment Clerks - Knowledge

Customer service representatives need knowledge in the following areas:

  • Customer and Personal Service: Providing special services to customers based on their needs.
  • English Language: The meaning and use of the English language.
  • Administration and Management: How to run a business or group.
  • Sales and Marketing: The methods for selling products and services.
  • Mathematics: The rules and uses of numbers.
  • Clerical: General office work such as filling and storing information.
  • Computers and Electronics: Computer hardware and software.
Source: Illinois Career Information System (CIS) brought to you by Illinois Department of Employment Security.