The table below provides information about the number of workers in this career in various regions. It also provides information about the expected growth rate and future job openings.
Employment
Major employers:
- Administrative and support companies
- Retail companies
- Banks and credit unions
Outlook
Demand for this career is expected to decline because many customer service representative tasks can be automated. Customers are able to perform simple customer service tasks using Internet self-service or interactive systems.
However, some growth is expected in business support centers to handle complex inquiries such as confirming insurance coverage or refunding accounts.
Many job openings will occur as people leave this career. Job prospects will be best in telephone call centers.
Customer Service Representatives (CIS 100293)
| Location | Employment | & | Growth | >>>> | Annual openings | |
| This occupation |
All occupations |
|||||
| Illinois |
123,084 Very large |
& |
-0.5% |
8.2% |
>>>> |
15,358 Very High |
| Champaign Area |
2,033 Very large |
& |
-3.3% |
5.2% |
>>>> |
244 Very High |
| Charleston-Effingham-Centralia Area |
1,906 Very large |
& |
-5.5% |
2.9% |
>>>> |
223 Very High |
| Cook County |
58,102 Very large |
& |
0.0% |
9.2% |
>>>> |
7,297 Very High |
| Decatur Area |
936 Very large |
& |
-4.6% |
3.8% |
>>>> |
111 Very High |
| DeKalb-Elgin-Aurora Area |
4,985 Very large |
& |
0.4% |
10.3% |
>>>> |
630 Very High |
| Du Page County |
15,099 Very large |
& |
0.8% |
8.8% |
>>>> |
1,918 Very High |
| Edwardsville Area |
2,037 Very large |
& |
7.2% |
12.4% |
>>>> |
280 Very High |
| Jacksonville-Carlinville-Litchfield Area |
713 Very large |
& |
-7.6% |
-0.2% |
>>>> |
81 High |
| Kankakee-Morris-Pontiac Area |
1,535 Very large |
& |
-0.8% |
6.0% |
>>>> |
191 Very High |
| Lake County |
7,688 Very large |
& |
1.0% |
11.7% |
>>>> |
979 Very High |
| McHenry County |
1,724 Very large |
& |
1.3% |
7.6% |
>>>> |
220 Very High |
| Mt Vernon-Marion-Carbondale Area |
1,521 Very large |
& |
-5.5% |
4.4% |
>>>> |
178 Very High |
| Northwest Illinois Area |
2,055 Very large |
& |
-3.0% |
4.3% |
>>>> |
248 Very High |
| Peoria-Bloomington Area |
6,163 Very large |
& |
-6.0% |
4.5% |
>>>> |
714 Very High |
| Quincy-Macomb-Galesburg Area |
1,479 Very large |
& |
-3.6% |
3.5% |
>>>> |
177 Very High |
| Rock Island-Moline Area |
1,686 Very large |
& |
-6.6% |
5.6% |
>>>> |
194 Very High |
| Rockford Area |
2,818 Very large |
& |
-2.8% |
6.6% |
>>>> |
341 Very High |
| Shawnee National Forest Area |
582 Very large |
& |
-7.7% |
1.1% |
>>>> |
66 High |
| Springfield Area |
2,537 Very large |
& |
-2.8% |
4.6% |
>>>> |
308 Very High |
| St Louis-Belleville Area |
2,233 Very large |
& |
-9.4% |
0.9% |
>>>> |
246 Very High |
| Vermilion County |
610 Very large |
& |
-13.4% |
-0.5% |
>>>> |
64 Very High |
| Will County |
5,050 Very large |
& |
7.9% |
14.9% |
>>>> |
700 Very High |
| United States |
2,982,900 Very large |
& |
-5.5% |
2.8% |
>>>> |
373,400 Very High |