Customer Service and Sales Management

Develop the skills needed to be an effective manager and leader. Gain knowledge in what manager responsibilities entail including methods of communication, problem solving, delegation and motivation. Support the capabilities of all team members and know how to address issues and manage conflicts as they arise. Financial and budgeting functions to meet organizational goals will also be emphasized throughout the program. Learn the background and techniques of quality customer interactions to ensure every single contact with your organization is a positive experience. Understand how to establish positive business relationships and recognize crucial points throughout customer experience to increase abilities to solve problems and offer effective solutions. Learn practical leadership skills, the ability to motivate, coach, communicate with, and to teach employees to be more effective in their jobs. Learn how to effectively influence others and get results. Explore strategies to increase your awareness of your emotions, develop your ability to manage your emotions, and improve your social skills. Learn how to identify and assess ethical dilemmas and formulate the best strategies for addressing them. Individuals taking this program may be new managers and individual contributors seeking to develop or enhance leadership abilities with practical skills.