Policy Chapters and Sections

Program Collaboration and Service Integration

Chapter: 1 Section: 9
Effective Date: 1/10/2020
Expiration Date: Continuing
Published Date: 11/16/2023 3:03:22 PM
Status: Current
Version: 2

Tags: MOU, WIA/WIOA Transition/Implementation, Governance

  1. Core principles of the Workforce Innovation and Opportunity Act (WIOA) emphasize a commitment to integration. This means that all Federally-funded programs authorized under WIOA collaborate to optimize the quality of services provided in all local workforce innovation areas throughout the State. To effectively collaborate, required partners in Illinois must commit to:
    1. Negotiate in good faith the commitments of each required partner to provide access to services and programs, as well as to share in the costs of the local one-stop delivery system;
    2. Share necessary data and customer information;
    3. Cross-train frontline staff of other required programs to learn about key program goals and eligibility criteria, improving the efficiency of referrals and providing the best customer experience with workforce services;
    4. Plan and act strategically based on a common understanding of regional economies, key sectors, workforce demographics and employer needs;
    5. Leverage program resources where possible to the mutual benefit of customers and programs; and
    6. Develop integrated service strategies, which reduce duplication of services and improve the customer experience.